Premier Room
- 1 Double bed,1 King-size bed,2 King Size Beds
Hotel · Mexico City · Federal District
Casa Polanco Hotel Boutique
A 5-star boutique stay in Mexico City's Polanco, with a 9.1 guest score and 9.9 for service.
- Highly rated service (9.9)
- Spa and wellness facilities
- Convenient to public transport
9.1
Perfect
98 reviews
Booking.com 9.1 · 98 reviews
About
Casa Polanco Hotel Boutique
Casa Polanco Hotel Boutique is a 5-star property in Mexico City's Polanco district, about a 15-minute walk from the Auditorio tube station. The hotel offers a fitness centre, massage therapy, and a terrace, with soundproofed rooms and free Wi-Fi.
Guests consistently praise the attentive staff, luxurious marble bathrooms, and varied breakfast. The hotel's 98 reviews average 9.1, with standout scores for service (9.9), value (9.8), and staff (9.8).
- Non-smoking rooms
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
In brief
What works, what to weigh
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Strengths
3 reasons to book- Exceptional staff and service — Guests consistently mention the attentive, welcoming staff and the manager's personal touches, from welcome refreshments to assistance during late-night needs.
- Bright, luxurious bathrooms — Several reviews highlight the marble bathrooms as spacious, bright, and well-stocked with bathrobes, towels, and toiletries.
- High value for money — With a Value rating of 9.8, guests feel the experience justifies the price, noted in reviews mentioning complimentary amenities and quality breakfast.
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Worth weighing
4 to weigh- Price point is on the higher side — Rooms start at $601 USD per night, a premium price that may not suit budget travelers, though guests rate value highly.
- Check-in window is limited — Check-in is only from 15:00 to 23:30, so late-night arrivals (after 11:30 PM) require planning or prior coordination.
- No pets allowed — The hotel does not permit pets, which may be a drawback for travelers wanting to bring their animals.
- Located away from the metro — The Auditorio station is a 15-minute walk, which might be less convenient for those relying heavily on public transport with luggage.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Grand King Suite
- 1 King-size bed
Grand Suite
- 1 King-size bed
Park Suite
- 1 King-size bed
- Garden view
- Shower
- Coffee machine
- Bathtub
Guest Room
Deluxe Room
- 1 King-size bed
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Wellness
- Fitness centre
- Spa & wellness centre
- Back massage
- Head massage
- Full body massage
- Foot massage
- Sports trainer
Dining
- Restaurant
- Room service
- Outdoor dining area
- Special diet menus
- In-room breakfast
- Welcome drink
- Happy hour
Room amenities
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
- Free toiletries
- Flat-screen TV
- AM/FM alarm clock
Services
- 24-hour reception
- 24-hour security
- Express check-in/ -out
- Luggage storage
- Housekeeping
- Laundry
- Tours/Ticket assistance
- Paid airport shuttle
Accessibility
- Rooms/ Facilities for disabled
- Wheelchair access
- Lift
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9.1/10 from 98 reviews
Booking.com · 9.1 · 98 reviews
9.1Verified guest“The marble bathroom was wonderfully spacious and bright.”
9.1Verified guest“The staff provided excellent service and made us feel welcome. The room was fresh and modern, and the garden view from our room really added to the experience.”
9.1Verified guest“The staff was very attentive and went above and beyond to ensure my stay was enjoyable.”
9.1Verified guest“The marble bathroom was bright and airy like a Parisian gem, and the decor was unique. I especially loved the delicious filet mignon for lunch and the refreshing snacks available anytime.”
9.1Verified guest“I felt like royalty during my five-night stay! The manager greeted me and showed me the cozy library, where I enjoyed refreshing snacks and hot towels. The marble bathroom was bright and airy, and the delicious breakfast kept me energized for exploring the city.”
9.1Verified guest“After a tiring flight, the manager welcomed me warmly with refreshments and deluxe amenities. They offered bottled water, soft drinks, and snacks after showing me around the plush property. The marble bathroom was airy and bright, with soft bathrobes, plenty of towels, and complimentary toiletries. The bed had soft sheets for a good night's sleep. The dining room was chic and served delicious breakfast and lunch. The staff was attentive, and the hotel manager helped me greatly during an illness in the night. The chef cooked delicious meals on request.”
04 — Location
Getting around Mexico City
The property sits in Mexico City.
Getting around: The hotel is about a 15-minute walk from Auditorio tube station, and the area is well-connected. Taxis and ride-sharing are available.
Local attractions: Polanco is a upscale district known for shopping, dining, and cultural sites. The hotel can assist with tours and tickets.
84 Luis G. Urbina, Mexico City, Federal District, 11510, Mexico
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:30
- Check-out
- By 12:00-13:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 19 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 23:30, and check-out is from 12:00 to 13:00.
Does Casa Polanco allow pets?
No, pets are not allowed at the hotel.
Is there a spa or fitness centre?
Yes, the hotel has a fitness centre and offers various massages, including back, head, full body, and foot massages.
What dining options are available?
The hotel has a restaurant with in-room breakfast, special diet menus, and an outdoor dining area. Guests often praise the breakfast and the chef's dishes.
Is there an airport shuttle?
Yes, a paid airport shuttle is available. Please contact the hotel for details and booking.
The bottom line
Casa Polanco Hotel Boutique excels in service and guest satisfaction, making it a top choice for a luxurious stay in Mexico City. While the price is high and check-in hours are limited, the exceptional staff and amenities justify the cost for those seeking a premium experience.
9.1An excellent choice for travelers prioritizing service and comfort, if budget allows.
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